Applicability: Only the current sales conditions apply between parties. They can be subject to prior and written deviations. The buyer is deemed to accept these by the mere fact of his order.
Authority: In the event of any disputes, only the Courts of the district of Leuven or the peace court in Diest are competent.
2. Prices, offers and orders
Prices: Our prices are net and exclusive of VAT. The prices in catalogs are only indicative and not binding. The official price is to be communicated via your commercial contact within the organisation.
Quotations: Applicable discount agreements are to be communicated when placing an order. Orders following a quotation must always mention the quotation number and the agreed net price, if not the standard conditions apply.
Orders: A transferred order binds the buyer, and is confirmed in writing by Integratech. Integratech always has the right to make partial deliveries. For small orders transport and administration costs may be charged. Different orders may not be cumulated until free delivery.
Risk: The goods are shipped at the risk of the buyer.
Delivery period: Indication of the delivery period is not binding and delays cannot result in any compensation or dissolution of the agreement, unless expressly stated otherwise. Goods are delivered unassembled, unless expressly agreed otherwise
Defects: Visible defects must be reported on the shipment note or consignment note and confirmed in writing at the latest 72 hours after delivery. Hidden defects must be reported in writing immediately after discovery and at the latest one (1) month after delivery. The customer must provide all defective products (and their original packaging with label) or defective packaging at the first request of Integratech for inspection. At the request of Integratech, the customer must also return all these products (and their original packaging with label) or defective packaging to Integratech.
4. Invoicing and payment
Complaints: All complaints regarding an invoice must be made in writing within eight (8) days after receipt of the invoice. Later complaints will not be taken into account.
Payment term: All our invoices are payable in cash, unless explicitly stated otherwise on the invoice. In the event of non-payment, Integratech reserves the right to discontinue further deliveries and to consider the agreement to be terminated legally (by operation of law) and without prior notice of default.
Interest and compensation: In the event of non-payment on the due date, interest will be due automatically at the rate of 8% per annum, as well as a compensation of 10% of the amount due, without a notice of default being required.
Retention of title: All delivered goods remain the property of the seller until the moment of payment.
5. Complaints and warranty
Guarantee: The product warranty only applies to the delivery of the complete appliance or its repair in our workshops. Placement or replacement at customer location is not part of the warranty. Delivered performances, travel and working hours, either by Integratech technicians or by the customer and / or end customer, can never give entitlement to guarantee payments. The compensation of working hours and / or other costs incurred in function of an intervention within the warranty period can be covered by Integratech, provided that a maintenance contract is entered into.
Complaints: At the time of delivery of the goods, the customer must review the received articles, materials and packaging and do a visual inspection. Any damage / shortages must be stated on the consignment note, shipment note, or via the driver’s scanner or via a damage document. This consignment note / claim document must be delivered to Integratech no later than within three (3) days of delivery, together with detailed information about the shortages and / or visible damage, including proof of these shortcomings (photographs etc.).